Effective Date: 01-Jan-2025

These Seller Terms and Conditions (“Agreement”) govern the relationship between MARGHAT TRADING PRIVATE LIMITED (“Company”, “We”, “Our”, “Us”) and sellers who wish to list, market, and sell their products through our online marketplace platform (“Marketplace”), Zipmalls. By registering as a seller on the Marketplace, you (“Seller”, “You”) agree to abide by these terms and conditions.

Please read this Agreement carefully before accepting the terms. If you do not agree to these terms, you must not register as a seller or use our platform to offer products.

1. Agreement Overview

1.1 Binding Agreement:

By completing the seller registration process and listing products on the Zipmalls Marketplace, you accept and agree to these Seller Terms and Conditions, our Privacy Policy, Refund and Cancellation Policy, Shipping and Delivery Policy, and any other applicable policies and guidelines set forth by MARGHAT TRADING PRIVATE LIMITED.

1.2 Changes to the Agreement:

We may update or amend this Agreement at any time. Any changes will be communicated to sellers, and the updated version will be available on the website. It is your responsibility to review the latest version regularly.

2. Eligibility and Account Creation

2.1 Eligibility Requirements:

To register as a seller, you must be a legally registered business entity in India (sole proprietor, partnership, LLP, or private limited company), have a valid GST registration (if applicable), and a valid bank account under the business name.

2.2 Account Creation:

To become a seller on our Marketplace, you must complete the registration process, including the submission of required documents (refer to the Seller Documentation Requirements). You agree to provide accurate, complete, and current information during the registration process.

2.3 Account Responsibility:

You are responsible for maintaining the confidentiality of your login credentials and account information. You agree to notify us immediately of any unauthorized use of your account.

3. Product Listings and Content

3.1 Listing Requirements:

As a seller, you are responsible for ensuring that all product listings comply with Indian laws and our Marketplace policies. Product listings should include accurate and truthful information, including:

  • Product Name
  • Product Description
  • Product Images
  • Price
  • Availability and Shipping Information
  • Applicable taxes, including GST

3.2 Product Compliance:

You are responsible for ensuring that the products you list do not infringe on any third-party intellectual property rights (patents, trademarks, copyrights, etc.) and comply with all relevant consumer protection laws and regulations.

3.3 Prohibited Products:

The following types of products are prohibited from being listed on our Marketplace:

  • Counterfeit or pirated goods
  • Illegal products or services
  • Dangerous, hazardous, or unapproved products
  • Adult, obscene, or offensive products

3.4 Listing Suspension:

We reserve the right to suspend or remove any product listing that violates our policies, laws, or is deemed inappropriate.

4. Pricing and Fees

4.1 Pricing:

As a seller, you are responsible for setting the prices of your products. All prices must include any applicable taxes and be clearly stated.

4.2 Marketplace Commission:

MARGHAT TRADING PRIVATE LIMITED charges a commission on each sale made through the Marketplace. The commission rate is outlined in your seller agreement and may vary by product category. This fee is deducted from the sale price before payment is made to the seller.

4.3 Payment Gateway Fees:

Payment processing fees may apply and will be deducted from your earnings based on the payment methods used.

4.4 Seller Fees and Taxes:

As a seller, you are responsible for paying all applicable fees, taxes, and charges related to your business operations, including but not limited to GST.

5. Order Management and Fulfillment

5.1 Order Processing:

Once a customer places an order, you are required to process and ship the order promptly, usually within 48 hours, subject to product availability.

5.2 Shipping and Delivery:

You are responsible for the packaging, shipping, and delivery of orders. All products must be shipped through reliable couriers within India, and delivery times should meet the commitment of 2-7 days from the date of shipment.

5.3 Shipping Charges:

You may charge shipping fees to customers, as long as these charges are clearly disclosed before purchase.

5.4 Order Cancellation:

Once an order is shipped, it cannot be canceled. If there is an issue with the product after shipment, the customer will need to follow the Returns and Refunds Policy.

6. Returns, Refunds, and Customer Service

6.1 Returns Policy:

You must comply with our Returns and Refunds Policy. If a customer wishes to return an item, you are responsible for handling the return process, which includes providing the customer with a refund if the return is valid.

6.2 Customer Complaints:

You must address all customer complaints or inquiries promptly. You are responsible for managing customer service in a professional manner and resolving any issues within a reasonable timeframe.

6.3 Refunds:

If a customer is entitled to a refund, you agree to process the refund in accordance with our policies and applicable laws.

7. Payment Terms and Payouts

7.1 Payment Processing:

Payments for orders will be processed through our payment gateway. You will receive payouts for your sales, minus the applicable commission and transaction fees.

7.2 Payout Frequency:

Payments will be transferred to your bank account within the time frame specified in your seller agreement (typically within [X] business days after an order is completed and the customer receives their product).

7.3 Refunds and Chargebacks:

In the event of a refund or chargeback, the amount will be deducted from your pending payouts.

7.4 Tax Compliance:

You are responsible for managing your own tax obligations, including filing returns for GST or any other applicable taxes in accordance with Indian tax laws.

8. Contact Information

For any questions, concerns, or clarifications related to this Agreement, please contact us at:

Company Name: MARGHAT TRADING PRIVATE LIMITED
Email: info@zipmalls.in
Address: 710 BTC ND-1 VIIF, Jaina Tower, Distt Centr, Janakpuri C-4, West Delhi, India, 110058

By registering as a seller on Zipmalls, you confirm that you have read, understood, and agreed to the terms and conditions outlined in this document.